Discover The Air Station Success Story

2020-Till date

the air station

Zoho Implementation Success Stories: The Air Station. Welcome to our latest blog, where we dive into the real-life success stories of how The Air Station, Singapore’s leading distributor of world-class continuous positive airway pressure (CPAP) technology, unlocked significant success through their implementation of Zoho. With the help of WiselyWise Delivery, they have been able to streamline their operations and improve their bottom line. In this blog, we will be sharing with you the specifics of how they achieved this, and how you can too.

the air station
Zoho Implementation Success Stories The Air Station

SLEEP labs

in-house polysomnographic technologists

YEARS of EXPERIENCE

Brief on Zoho Implementation Success Stories: The Air Station

Introduction – Realizing Business Goals with Zoho: The Air Station’s Implementation Success Story

The Air Station (TAS) is Singapore’s leading and largest distributor of world-class continuous positive airway pressure (CPAP) technology. They provide a one-stop solution for all Respiratory Care, CPAP, and Sleep Apnea needs, from diagnostic to therapy. Their goal is to provide ground-breaking innovations in sleep therapy at affordable prices to help customers breathe easy at night. TAS was newly incorporated across 3 different countries in Southeast Asia. They wanted to automate key business processes, support their salespersons with managing customer relationships in a remote model, and ensure their financial and accounting systems were in place from day one.

Challenges

TAS faced several challenges when it came to implementing Zoho products. Firstly, They were newly incorporated across 3 different countries in Southeast Asia, so they needed to automate key business processes, support their salespersons with managing customer relationships in a remote model, and ensure their financial and accounting system was in place from day one. Additionally, the COVID-19 pandemic posed a challenge in terms of deadlines and training employees.

Solution

TAS decided to outsource this work to WiselyWise, who convinced them to conduct a paid requirements-gathering project for 8 weeks. Following that, WiselyWise provided a complete project proposal to implement the Zoho One suite. TAS outsourced the implementation project to WiselyWise, and amidst the challenges posed by the COVID-19 pandemic, WiselyWise successfully implemented the products for TAS within the deadlines. TAS was able to go live on their scheduled date as the Zoho products were ready to be used by their employees and vendors. WiselyWise had trained them adequately well in advance, thus avoiding bottlenecks. TAS knew that effective Zoho products Implementation requires working with a Reliable & Authorized Zoho Partner. Given the long-term relationship between TAS and WiselyWise, they decided to engage WiselyWise for this Implementation requirement. The products such as Zoho One, Zoho CRM, Zoho Inventory, Zoho Books, and Zoho Mail were implemented for TAS. WiselyWise continues to be the License Partner as well as the ongoing Support partner for TAS to date.

Benefits

By implementing Zoho products with WiselyWise, TAS was able to automate key business processes, support their salespersons with managing customer relationships in a remote model, and ensure their financial and accounting system was in place from day one. The implementation was done successfully amidst the challenges posed by the COVID-19 pandemic, and TAS was able to go live on their scheduled date. The employees and vendors were ready to use the products as they were trained well in advance, thus avoiding bottlenecks.

Conclusion – Zoho Implementation Success Stories: The Air Station

The Air Station’s successful implementation of Zoho products with WiselyWise’s guidance and support demonstrates the importance of working with a reliable and authorized Zoho Partner. This partnership allowed TAS to achieve its goals of automating key business processes, supporting salespersons with managing customer relationships in a remote model, and ensuring financial and accounting system was in place from day one, even amidst the challenges posed by the COVID-19 pandemic. The long-term relationship with WiselyWise as their License Partner and ongoing Support partner ensures that TAS continues to benefit from their expertise and support in using the Zoho products effectively. This case study serves as a testament to the effectiveness of WiselyWise’s implementation methods and their commitment to ensuring the success of their clients.

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Increased Pipeline due to Automation

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Reduced Costs by minimizing paperwork and delays

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Improved Revenue Cycles through Better Customer Retention

“Working with WiselyWise was a game-changer for TAS. Their guidance and support helped us achieve our objectives of automating key business processes, supporting our salespersons with managing customer relationships in a remote model and ensuring our financial and accounting was in place from day one. Despite the challenges posed by the COVID-19 pandemic, WiselyWise successfully implemented the products for TAS within the deadlines. I highly recommend them to any business looking to implement Zoho products.

Ms. Brenda Liao

Director, The Air Station

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