Channel Partners are a big focus for many vendors. In fact, we have seen in 2017 that vendors have announced that they will focus more on Channels for growth and invest more in that space. All of this attests to the importance of Partners for a viable business ecosystem and more so to the actual demand by customers. So we have Partners who have been around for long and emerging Partner types enabled by the Cloud and Digital Trends. All Partners are striving to play an important role in their customers’ Digital Transformation. At the same time, it’s equally important for Partners to look at their own Digital Transformation.

Let us look at few areas, impacted by Digital Transformation, in Partners both legacy and new.

“According to a new Digital Transformation MaturityScape Benchmark study from International Data Corporation (IDC), 59% of worldwide organizations are stuck in Stage 2 or 3 of their digital transformation.”

Impact on Growth: Thinking Big

Getting closer to your customers’ view is key to growth. How does your customer profile look like? Do you, as a Channel Partner, look at a Geography say Australia as a focus? Then it’s time for you to drill down on what your market exactly is. Instead of saying it’s a focus on Australia, it could be Office Automation for Law Firms in NSW. Wrap a healthy mix of AAS Services, ongoing License Subscriptions, and recurring Support – You could be well on your way to grabbing a larger share of an emerging market which no one else is noticing and servicing today.

Think TCO (Total Cost of Ownership) than pricing alone. A focused approach on TCO metrics will enable channel partners to grab market share from other adjacent providers than just immediate competitors. And the overall market share is only growing due to heavy investments in Digital technologies.

Again the secret to success here is an Increase in Value that you provide to your customers and the perceived value by prospects.

Coming to the actual high growth area: Enterprises. That’s where Channel Partners need to think big. Research shows it takes as much time to sell to Enterprises as anywhere else. So you need to think big as in larger revenues by working with larger enterprises.

Enterprises are interested in Business Outcomes. Value is important. More than Price. Being a Commodity Seller is your choice. You can continue the Price game or you can up your game by selling at the C-Suite. Remember, everyone has problems. And where there are Problems, there needs to be a Solution.

So Size doesn’t really matter. If you can wrap around a specific solution for a specific business problem , it will get you the right response from the Enterprise buyer. Just that it will be a different buyer.

Impact on Operations : New Target Operating Model

Convergence of Channel models is the order of the day. Who is a Channel Partner? Rather who is NOT a Channel Partner? Service Providers, Resellers, Telcos, Resellers, Distributors – The overlap is pretty high. With Disruption of all business models being the order of the day, you are seeing how Startups are emerging as Star Channel Partners.

Wait? How do they do it – Well it’s the effect of the API economy. Startups build Apps which use a Vendor’s platform or product and provide new Services for Customers to consume. Just look around you – The more you consume NetFlix, the more Amazon benefits. You could consume more Driving apps for your daily rides and Google benefits. There are just numerous ways it happens.

Its upto Vendors to accept and embrace these new partners. For existing partners , you need to think about how you are going to add value to your customers. Its time to work with the Disruptors.

“IDC expects it will take until 2027 for 75% of organizations to have digitally transformed. At the same time  By 2022, IDC predicts 80% of revenue growth will depend on digital offerings and operations”

Impact on Revenue: Recurring Revenue Models

For the customers As A Service is a boon. That means they don’t have to pay Capex anymore. Opex it is. But for Channel Partners its any entirely new way of doing business. It brings its own set of challenges to sell SaaS or PaaS – from Change Management to Reduction in immediate revenues.

The Silver Lining here is it’s not all a bed of roses to adopt As A Service solutions. There is Customization and Integration which are key for success of AAS solutions. As a Trusted Partner you can convert this rather sticky situation in your favour by offering such services and also convert the product sale into recurring revenue.

Yes, it may not be as high as traditional revenues but you could automate much of the services and make up for loss of immediate revenues through Volume Sales. The trick is to incentivize your Sales team to start selling along with the trend and recruit more Inside Sales folks to keep costs low.

Impact on Marketing: The Rise and Rise of Content Marketing

If you are a Channel Partner and didn’t know about Content Marketing, then you better learn about it fast. If you thought Content Marketing was all about SEO, blogs, social media, videos you still need to catch up on the principles of Content Marketing and its impact on business growth.

Simply put you need to do more Content Marketing where it matters and less of Content Marketing where it just adds to the noise.

You need to create Evergreen Content which positions your company as a Thought Leader and attracts the right set of customers from your region or even globally.

You need to definitely test different marketing channels and measure how your content is received. In today’s world, you can get access to tools which were once available only to those with deep pockets. Much of the tools are free and added functionality costs only a few dollars more.

Rather than obsess over your achievements or awards you won with a Vendor, create content which makes sense to your customers. I am sure you are the best expert who knows what matters to your customers. What keeps them awake at night. Think in terms of simple articles or Youtube videos. Keep it short, maybe 300 words or 3 minutes of video.

Ask yourself if the Content will be useful to your customers even without mentioning details on your products or services. In short, keep it non-salesy.

And Reuse the Content which gets a lot of traffic or Views. A Single piece of Content can be repurposed into 73 different ways according to studies. Example an article can be reused as a script for a video, an infographic, Facebook Post, a Tweet and so on.

Just don’t forget to collect the prospects email id. You could do that through a separate landing page on your website or through a pop-up. Talk to your IT guy to get it set up in less than an hour.

Be responsible with the email ids. Don’t automate too much to send plastic sounding emails. And be aware of regulations which prevent spamming your customers. Here’s a concise video you can view to understand about regulations on spamming : CAN-SPAM ACT. Always take permission and maintain copies of the permissions. Of course, much of this can be automated while you focus on converting prospects to customers.

At WiselyWise, one of the most frequently asked questions by our clients has been on SEO.

You may be starting a new website or already have a website, regardless of either situation SEO is on your mind.

So, what is SEO for a Coaching Website?

SEO is the acronym for Search Engine Optimization or Search Engine Optimizer.

In common parlance, SEO is understood to be the way people find your website when they are searching on Google (or Yahoo, Bing, Yandex, Naver, Seznam Search engines).

Without a doubt, Google is the dominant Search Engine or Site in the world today.

In a more nuanced explanation, Wikipedia describes SEO as

“Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a web search engine‘s unpaid results—often referred to as “natural”, “organic“, or “earned” results.

In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine’s users;

these visitors can then be converted into customers.[1] 

SEO may target different kinds of search, including image search, video search, academic search, news search, and industry-specific vertical search engines.”

SEO considers how search engines work, the algorithms which dictate search engine behavior, what people search for, the actual search terms or keywords typed into search engines, and which search engines are preferred by their targeted audience.

Optimizing a website may involve editing its content, HTML, and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.

Promoting a site to increase the number of backlinks, or inbound links is another SEO tactic.

So that’s why SEO is important. It brings traffic to your website and that means people searching on Google for products or services like what you offer.

That is music to your ears as such people are high on their buying intent (unless they are academic researchers) who could buy your product or services.

Imagine a Global audience of clients who reach your website 24 hours in a day and every day of the year non-stop till your website exists.

This article is not about explaining SEO and its technicalities.

You can visit the Moz site and read the Beginners guide to SEO.

In their words, The Beginner’s Guide to SEO has been read over 3 million times and provides the comprehensive information you need to get on the road to professional quality Search Engine Optimization or SEO.

So, it does look like SEO is very important for getting new customers and increasing your revenue.

How do I get Started?

You can get a Complete Overview of SEO in the Starter Guide by Google. Download it here.

Alternatively, you can also get the help of an external SEO Agency / Expert.

You can also view our Services for Coaches Page to gain a greater Understanding of all aspects of SEO for a Coaching Website.

According to Google Answers,

SEO Agencies provide useful services for website owners, including:

• Review of your site content or structure
• Technical advice on website development: for example, hosting, redirects, error pages, use of JavaScript
• Content development
• Management of online business development campaigns
• Keyword research
• SEO training
• Expertise in specific markets and geographies.

View the Video for a greater understanding:

Restaurants all around the world need to maintain high standards of customer service. But with growing costs, real estate prices and lack of manpower, maintaining those standards can become a challenge.

The changing landscape of technology has got most people globally using devices such as smartphones, that’s changed the way customers behave. In an “always connected world”, more and more people have begun using online services, for a vast majority of their needs. Today’s younger generation prefers to message the business, rather than talking to a person.  

Thankfully, with technological advancements, comes a number of advantages as well, even for Restaurants. Today, Restaurants have the chance to handle their existing challenges in a more efficient way, especially with the introduction of Chatbots powered by AI.

Here’s an original video from WiselyWise, on how Restaurants can use Chatbots powered by Artificial Intelligence effectively to grow their business in this changing technological landscape.

For the benefit of those who have not seen the video, here’s the transcript below:

Restaurants today have multiple challenges. Responding to customers immediately, error-free order taking, rising manpower costs.

If you are a Restaurant, then listen carefully, there is a solution for this with Chatbots powered by Artificial Intelligence.

A Chatbot is a software that can mimic human interactions, are automated and can take a huge load off your staff by handling all standard and basic questions so your staff can handle more important tasks.

Chatbots can be programmed to answer routine, frequently asked questions like providing information on location, restaurant contact numbers, opening & closing timings and can work as your 24/7 assistants, keeping your customers engaged in a better and faster way.

Chatbots can even attend to multiple customers at a time! Customers can place their food orders through the Chatbots.

The best part, Chatbots can record the customers’ contact details, order history, preferred payment and more.

Chatbots can also send notifications when the order is ready directly to the customer. The whole ordering process just gets simpler, efficient and quicker. Chatbots can take customer feedback and handle complaints instantly.

Chatbots can be used by Restaurants to run loyalty programs, giving rewards, offers and incentives to their loyal customers, keep them engaged, track them, significantly upsell more and get repeat business.

As the millennials are growing quickly as the biggest consumer segment, their preference for messaging channels must be adopted quickly by Restaurants, in order to stay relevant.

Chatbots can enable Restaurants to deliver consistently and one on one messaging to their customers through every interaction, creating the best customer experience and more satisfaction!

So what are you waiting for? Get your Chatbot today and grow your Restaurant business!

Artificial Intelligence is going to play a very important role in the near future.  Our CEO – Chandrakumar Natarajan, is honoured to be delivering the Keynote on “Artificial Intelligence in Marketing” on Jan 29th in Singapore. The event – Digital Outlook 2018 is organized by eConsultancy in the NTUC Auditorium.

Details below:

The event is Free for Marketers and Business Leaders. Here is the link: https://econsultancy.com/events/digital-outlook-2018/

Don’t miss this opportunity!

Our Founder,  Chandrakumar, delivered an insightful Keynote on ‘AI in Marketing’, on Jan 29th, 2018 at the Stephen Riady Auditorium @NTUC. The event was organised by Econsultancy in Singapore.

AI represents a big change that’s coming our way! Imagine a world where your personal digital assistants, like ChatBots or Voice Bots start to look into your personal preferences as consumers and take decisions on your behalf. What if as Marketers, you were to start marketing to an AI and not to a customer? What would that really mean?

Find out more, and gain some insights into the future of AI in Marketing in the video below.