Introduction

Easmed, a leading provider of healthcare solutions, has recently launched a new business venture called REM Alliance. REM Alliance’s business includes the wholesale of pharmaceutical and medical goods. The company wanted to achieve a smoother operation and a higher level of interaction with customers through their Zoho initiatives. This would allow them to serve all customers equally and swiftly, as REM deals mainly with dealers (wholesalers, distributors, and retailers) who place sales orders with them, and the majority of the REM business will be repeat/recurring orders on the items/products.

Challenge

Since most of their customers transact with REM and place repeated orders, REM wanted to provide their customers (dealers) with a portal where they could view their new orders, view their existing list of orders, and track the status of the same from the portal. REM lacked the expertise and talent in-house for such a critical initiative. 

Solution

REM discussed with WiselyWise the potential of implementing ZohoOne products to help them meet their objectives. WiselyWise advised them on various aspects of Zoho One implementation and they realized that effective Zoho products Implementation requires working with a reliable and authorized Zoho partner. Given the long-term relationship between REM and WiselyWise, REM decided to engage WiselyWise for this implementation requirement. WiselyWise implemented ZohoOne, Zoho CRM, Zoho Inventory, Zoho Books for REM which helped them achieve Time-to-Market objectives, improve the buy-in of employees leading to faster adoption, lower the learning curve of employees allowing for faster ROI and move closer to finding fit-for-purpose solutions.

Conclusion

Easmed’s REM Alliance’s successful implementation of Zoho One with the help of WiselyWise has led to significant improvements in their operations and customer interactions. By working with a reliable and authorized Zoho partner, they were able to achieve their objectives and set themselves up for continued success in the future.